Tailstream

Privacy Policy

Last updated: October 12, 2025

Introduction

Tailstream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our log visualization and monitoring service ("Service").

Information We Collect

Account Information

When you create an account, we collect:

  • Your name and email address
  • Authentication information (including Google OAuth if you choose to sign in with Google)
  • Account preferences and settings

Log Data and Usage Information

To provide our log visualization service, we collect and process:

  • Application logs and metadata that you send to our service
  • Stream configuration and visualization settings
  • Usage metrics and performance data
  • Device and browser information

Billing Information

For paid subscriptions, we process payment information through Stripe. We don't store your credit card details on our servers.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process your log data and create visualizations
  • Send you technical notifications and account updates
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent security incidents

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf (like hosting, analytics, and payment processing)
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition
  • With Your Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your account information for as long as your account is active or as needed to provide you services. Log data is retained according to your subscription plan limits. You may delete your account at any time through your account settings.

Google OAuth Integration

If you choose to sign in with Google, we receive limited profile information (name, email address, and profile picture) from Google. We use this information solely for authentication and account creation purposes. We comply with Google's OAuth policies and do not store or use any additional Google account data.

Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Data portability
  • Objection to processing

To exercise these rights, please contact us using the information below.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: